Questions & Answers
Who owns Massar?
Massar Solutions is a semi-government organization that has been operating in the UAE since 1998, and it is 49% owned by TAQA (an ADQ company) and 50% owned by Invest AD (a Mubadala company).
Are Massar’s vehicles insured?
All Massar’s assets are comprehensively insured. In the event of an accident, if you are not deemed at fault according to the police report or relevant authority, you do not have to pay anything. If you are deemed to be at fault, but not negligent, you will be required to pay an excess liability charge of AED750.
How can I reach you in case of an emergency?
Our 24/7 call centre is available 365 days. Please call 800 MASSAR (800 627 727) for all enquiries or emergencies.
Do you provide rental or lease?
We provide end-to-end mobility solutions for corporate, government and individuals. This includes leasing, rental, transport and logistics. For more information, please visit www.payperkay.ae.
What is the process for mileage driven over the contracted mileage threshold?
In such cases, you will be charged an excess mileage fee per kilometre as stated in your contract. It is possible to recalculate your monthly rate going forward to avoid excess mileage charges should you require more mileage.
Do you allow cars to be driven to Oman?
Yes, you may drive your car to Oman after obtaining a NOC certificate from us. The certificate incurs an extra cost and provides insurance in Oman. You may not be allowed to cross to-or-from Oman without this certificate.
How young is your fleet?
We maintain a young fleet. All our vehicles are well maintained, and we follow strict ISO quality control methodologies across our fleet.