Questions & Answers

Who owns Massar?

Massar Solutions is a semi-government organization that has been operating in the UAE since 1998, and it is 49% owned by TAQA (an ADQ company) and 50% owned by Invest AD (a Mubadala company).

Are Massar’s vehicles insured?

All Massar’s assets are comprehensively insured. In the event of an accident, if you are not deemed at fault according to the police report or relevant authority, you do not have to pay anything. If you are deemed to be at fault, but not negligent, you will be required to pay an excess liability charge of AED750.

How can I reach you in case of an emergency?

Our 24/7 call centre is available 365 days. Please call 800 MASSAR (800 627 727) for all enquiries or emergencies.

How are Salik, Darb and Traffic Fine fees charged?

We manage the administration of Traffic Fines and Toll Charges. We have direct system integrations with the relevant authorities. We pay any charges incurred directly to the authorities and invoice these charges back to you with a 10% administration charge.

Do you provide rental or lease?

We provide end-to-end mobility solutions for corporate, government and individuals. This includes leasing, rental, transport and logistics. For more information, please visit www.payperkay.ae.

What is the process for mileage driven over the contracted mileage threshold?

In such cases, you will be charged an excess mileage fee per kilometre as stated in your contract. It is possible to recalculate your monthly rate going forward to avoid excess mileage charges should you require more mileage.

Do you allow cars to be driven to Oman?

Yes, you may drive your car to Oman after obtaining a NOC certificate from us. The certificate incurs an extra cost and provides insurance in Oman. You may not be allowed to cross to-or-from Oman without this certificate.

Can we request window tinting?

Massar does not provide vehicles with tinting guaranteed. If you require tinting, you may obtain this from an authorized third party. Tinting must be done in accordance with the local Emirate regulations of tinting.

How young is your fleet?

We maintain a young fleet. All our vehicles are well maintained, and we follow strict ISO quality control methodologies across our fleet.

Do you offer Lease to Own (LTO)?

We do not offer lease to own. However, if you take a car on an operating lease from us and are interested in buying the car at the end of the lease, we would be happy to offer you a competitive market rate based on the age of the vehicle and the mileage driven. Or you can participate in our auction process carried out periodically where we sell our cars to the public.

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